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BT Redcare Closure: Navigating the Impact on Our Clients as an Insurance Broker

In recent news that has sent ripples across various industries, BT Redcare has announced the closure of its operations. This decision has left many businesses, including our valued clients, grappling with concerns and uncertainties about the implications for their security systems and insurance coverage. As an insurance broker committed to providing support and guidance during such transitions, we understand the importance of addressing these concerns head-on and assisting our clients through this challenging period.


What is BT Redcare?

BT Redcare is an alarm solution that runs on a standard analogue BT line. Redcare has long been a trusted provider of alarm signalling services, offering reliable monitoring solutions for commercial and residential properties. Running on a standard telephone line, their systems have played a crucial role in safeguarding premises against potential threats, providing peace of mind to countless businesses and homeowners. However, with the closure of BT Redcare and the analogue network from 1st August 2025 clients are understandably anxious about the continuity of their security arrangements and the potential ramifications for their insurance policies.


How BT Redcare impacts business insurance

One of the primary concerns facing our clients revolves around the impact on their insurance coverage. Many insurance policies, particularly those covering commercial properties, require the installation of approved alarm systems as a condition for coverage. BT Redcare’s signalling services have been widely recognised and accepted within the insurance industry, meaning that the closure could potentially leave clients at risk of non-compliance with their policy requirements.

As an insurance broker, it is our responsibility to proactively address these concerns and assist our clients in finding viable solutions. In light of the BT Redcare closure, we are committed to working closely with our clients to explore alternative alarm signalling options that meet both their security needs and insurance obligations. This may involve identifying alternative monitoring providers or upgrading existing systems to ensure continued compliance with insurance requirements.


How Ravenhall Group will continue to support business

Furthermore, we understand that the discontinuation of BT Redcare’s services may have logistical implications for our clients, such as the need for system reconfiguration or replacement. Our team is here to offer expert advice and assistance in navigating these challenges, helping clients seamlessly transition to alternative solutions without compromising on the effectiveness of their security measures, along with our trusted partners in this sector.

In addition to addressing immediate concerns, we recognise the importance of taking a proactive approach to risk management in the long term. The closure of BT Redcare serves as a stark reminder of the dynamic nature of the security landscape and the need for businesses to regularly review and update their security protocols. As part of our ongoing commitment to our clients, we are dedicated to providing tailored risk management solutions that evolve with their changing needs, ensuring that they remain protected against emerging threats.

While this move from BT undoubtedly presents challenges for our clients, it also offers an opportunity for reflection and strategic adaptation. By partnering with an experienced insurance broker who understands the intricacies of the industry, clients can navigate this transition with confidence and emerge stronger and more resilient in the face of evolving security risks.


In conclusion, the closure of BT Redcare underscores the importance of proactive risk management and the value of partnering with a trusted insurance broker who can provide expert guidance and support. At Ravenhall Risk Solutions we are committed to standing by our clients every step of the way, offering personalised solutions and peace of mind in an ever-changing world. Together, we will navigate this transition and help you and your business emerge stronger than ever before.