Call Now 0345 216 3000

Important Changes To The Motor Insurance Database

As Chartered insurance brokers, Ravenhall Risk Solutions are committed to providing the best possible service to our clients. That’s why we wanted to make you aware of an upcoming change that will impact our motor Insurance clients.

The Motor Insurers’ Bureau (MIB) is updating its services from the current provider to a new cloud-based platform called Navigate. The first service to be updated is the Motor Insurance Database (MID), Motor Insurers’ Bureau will transfer all customer data to the new platform from 29th April. This change may impact you if you access the Motor Insurance Database to update your vehicle information. During the week of 22nd April, the Motor Insurers’ Bureau will contact all policyholders who access the Motor Insurance Database with a link to set up their account on the new platform. This link will be sent only to registered Motor Insurance Database contacts, from, so please keep an eye out for this email.

Please ensure that your MID contact information is up to date and accessible as soon as possible to avoid any issues during the move. Any Motor Insurance Database user accounts that are inactive or locked will not receive this communication from the Motor Insurers’ Bureau.

The migration will take place between 26th and 28th April. As a result, you will not be able to update records during this time. Please note that the platform will have a new look and feel, but it will be intuitive for existing users. There will not be a significant change to the user experience. The Motor Insurers’ Bureau is producing training videos and user guides, which you can access here.

The Motor Insurers’ Bureau will send an email to all those currently registered to policyholders who update vehicles and brokers who are registered to submit vehicles on behalf of their policyholders before the new system goes live. The email will contain instructions on how to access Navigate. Please follow these instructions to register. The new system requires users to set up a new password with two-factor authentication (2FA) to access Navigate.

The current MID portal will not be able to be accessed after 18.00 on Friday 26th April and the new Navigate portal will go live at 08.00 on Monday 29th April. This does mean policyholders and brokers will not be able to update vehicles over that weekend,
During this time, policyholders and brokers will not be able to update vehicles but volumes of vehicle updates over weekends is normally low.

We understand that this change may be challenging, but we are here to help. If you have any questions or concerns about this update, please do not hesitate to get in touch with us. Our team of chartered insurance brokers are available to answer any queries you may have and offer support during this transition. At Ravenhall Risk Solutions, we are committed to providing our clients with the best possible service, and we believe that this update will help us achieve that.